Plans that meet your needs
Phone, Live Chat, Email & Community Forum Support
Continuing past your free trial period?
Great! After your free trial expires, you will be charged a monthly subscription fee that reflects the plan you select. For your convenience, once you have activated your subscription, your ShipStation service will continue uninterrupted unless you decide to cancel. Your credit card may also be used to pay for postage and optional services. You can cancel online or reach out to [email protected].
What core features are included?
No matter what ShipStation plan you choose, you’ll get the ability to link up your own Royal Mail, UPS, FedEX, Hermes, and other courier accounts, delightful user support, access to import your chosen selling channel’s orders, automation rules, and a list of other features that help improve your overall customer experience.
We strive to be there for wherever you sell and however you ship, so we’re always working towards having every selling channel solution ever. For the full list of our partners, check out this page.
Nothing. Zero. Zilch. Nada. Our mission is to make you efficient at fulfilling your orders – wherever you sell. We don’t think it’s right to charge you more if you want to use multiple selling channels to grow your sales. The only time you would see an additional fee is if the selling channel you want to connect is a Premium Integration.
We offer free support to all of our subscribers via our e-mail help desk, live webinars, and extensive knowledge base. Silver plans and up also get live chat support. Our techs are available during local business hours, and we’re always monitoring ShipStation for any emergency issues. You can view our entire support policy here.
Any shipping label that is generated through ShipStation (including return labels), any external fulfillment (like FBA), or “mark as shipped” order processed through ShipStation is considered a single shipment. Reprinting a prior shipping label is not counted as an additional shipment, but re-shipping an order (as in, generating a new label) is counted.
We won’t charge you any additional fees outside of the subscription cost, except in the case of Premium Integrations. Also, please note that you are responsible for the cost of your postage and insurance. For prepaid postage (from USPS), you can setup certain auto-refill amounts. For all the post-billed postage (from FedEx, UPS, etc.), you’ll be billed just like you always have been.
Sure thing! It’s easy to change your account’s plan to a different one. We’ll be there if you have a sudden influx of orders and need to ship more than what your previous plan allowed. (In case you have a downturn, that’s no problem, either; we’ll be there.)
Absolutely! Once you sign into the app, you can cancel your account by going into the settings and going to your subscription plan. We’ll be sad to see you go!
We will not charge you a dime unless you upgrade your subscription. If you need to purchase insurance or postage, we’ll collect billing information then for those partners. If you want to upgrade to a ShipStation subscription, we’ll bill you at the end of your 30-day free trial for the plan that you choose.