ShipStation UK | COVID-19

Updates & Resource Hub

Last updated: Updated: 1st May 2020

At ShipStation, we’re working to keep you informed on the latest developments stemming from the recent outbreak of COVID-19. We know that as members of the communities you serve, businesses like yours may be experiencing unexpected challenges during this time. While we all wait for what comes next, we wanted to let you know where ShipStation and any of its partners currently stand. We will continue to keep you updated on anything that can impact or improve your shipping experience as we navigate this together.

Carrier Updates

Amazon has suspended inbound deliveries of FBA items into the following departments. This is currently in effect until April 5th, 2020: 

  • Baby Products
  • Health & Household
  • Beauty & Personal Care (including personal care appliances)
  • Grocery
  • Industrial & Scientific
  • Pet Supplies

In response to COVID-19, DHL has issues an Emergency Situation Surcharge that will be applied to each shipment effective April 1st, 2020.

DHL has suspended partial or all services to a number of international destinations. Effective April 1, 2020 and until further notice, charge an Emergency Situation Surcharge to all Time Definite International (TDI) shipments. The following countries have suspended services:

  • Brunel Darussalam
  • Cayman Islands
  • Chile – Easter Islands
  • China
  • Czech Republic – Delivery suspended to the following area codes, 584 01, 783 21, 783 24, 783 91,  and 784 01
  • Djibouti
  • Ecuador
  • French Polynesia
  • Honduras 
  • Hong Kong – Except DHL Parcel International Direct
  • Kuwait
  • Lebanon
  • Libya
  • Macaco
  • Maldives
  • Mauritania 
  • Moldova
  • Mongolia
  • Montenegro
  • Morocco
  • Myanmar
  • New Caledonia
  • Peru
  • Philippines
  • Somalia
  • South Africa
  • Sri Lanka
  • Suriname
  • Tunisia

DPD’s major focus remains on limiting contact between couriers and customers. They have outlined an in-depth list of ways to minimize the spread of the disease. 

Money Back Guarantees are suspended until further notice, effective immediately. This impacts all FedEx Express, FedEx Ground, FedEx Freight, and FedEx Office services.

FedEx is continuing to deliver packages. FedEx also announced it’s temporarily suspending signature required for most deliveries in the U.S. Except for shipments with adult signature required, a physical signature is not required for Ground or Express services.

Italy and Saudi Arabia: Restrictions and limited carrier activities into and out of impacted regions are in place. Existing containment measures in Italy continue to impact service throughout Italy. A number of airlines have suspended flights to and/or from Italy. The Saudi Arabian government now prohibits the arrival of flights originating in or passing through airports in the following countries:

  • Bahrain
  • Egypt
  • United Arab Emirates (UAE)
  • Iraq
  • Italy
  • Korea
  • Kuwait
  • Lebanon
  • Syria

Malaysia: The government has closed all non-essential services effective March 18, 2020. FedEx Logistics is operational in Malaysia; however, due to the movement control order, arriving cargo cannot be received by shippers. No cargo will be received until the movement control order is lifted, which is currently scheduled for March 31, 2020.

Vietnam: The Vietnamese government has implemented a 30-day halt to issuing visas. Carriers are responding with plans to cut passenger flights. Australia and New Zealand: Effective March 20, 2020, the Australia and New Zealand governments are restricting arriving air passengers to only citizens and residents.

FedEx also shared this effected area checker:
We have been and will continue to operate to and from impacted areas as local conditions and restrictions allow. Check which FedEx services are available in your area by selecting a country and entering a post code.

Hermes’ main focus is to minimize contact between couriers and customers. They are keeping their teams up to date on sanitary practices to avoid the spread between people. As more details are available, Hermes will make announcements

Parcelforce has announced that it will not require an electronic signature on handheld devices. The driver will instead enter the first and last name of the person receiving the parcel. Same day ad hoc collections will be suspended until further notice—next working day collections are still available. Additionally, timed services will be reviewed and possibly maintained, but there is a possibility of delays. Similarly, international delivery guarantees may experience delays. 

Parcelforce will be imposing additional surcharges to various service locations. The following weight and destination-based surcharges are as follows:

£3.55 per kilo for all parcels to New Zealand
£3.15 per kilo for all parcels to South Korea
£3.15 per kilo for all parcels to India
£3.00 per kilo for all parcels to the United Arab Emirates
£1.50 per kilo for all parcels to South Africa

Royal Mail is taking its approach seriously in connecting people via their parcel and letter delivery. 

Due to high levels of coronavirus-related absences and necessary social distancing measures, Royal Mail is temporarily suspending  Saturday deliveries of untracked letters and small packets from 9th May. These will be delivered as normal Monday to Friday.

Saturday collections from businesses, post offices and post boxes will also continue as normal.

COVID-19 is also impacting International Deliveries. Service to countries is changing daily, and this bulletin provides their most up-to-date information. For instance, deliveries to countries like South Korea and Lebanon have been put on suspension until further notice.

Effective March 26, 2020, UPS has suspended UPS service guarantees until further notice due to the COVID-19 pandemic. Shipments created during this time are not eligible for service refunds.

Avoiding Undelivered Shipments: As some businesses have reduced hours or closed, please check that your recipient is still receiving shipments. If the location is closed, UPS will hold your shipment and attempt to complete the delivery at a later date if the receiving location has indicated to UPS that it will re-open within 9 days. However, if the location is closed indefinitely, UPS will return the package to the sender.

Commitment times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice.


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