ShipStation
Make Ship Happen

We are not bystanders. We are not spectators. And we won’t be satisfied until we know that every seller, wherever they sell and however they ship, is exceptionally efficient.
If you're ready to #GetShipDone, apply to be a part of the ShipStation team.

Current Openings

Sick of being a clock watcher? Then take a look at our list of open positions.

United States

Title Details
Web Developer, Marketing

Web Developer, Marketing

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  • Austin, TX
  • Full Time

Stamps Company Overview:

Stamps.com (NASDAQ: STMP) is the leading provider of postage online and shipping software solutions to customers including consumers, small businesses, e-commerce shippers, enterprises, and high volume shippers. Stamps.com offers solutions that help businesses run their shipping operations more smoothly and function more successfully under the brand names Stamps.com, Endicia®, ShipStation®, ShipEngine®, ShippingEasy®, ShipWorks®, GlobalPost and MetaPack™. Stamps.com’s family of brands provides seamless access to mailing and shipping services through integrations with more than 500 unique partner applications.

Company Perks:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

This position will be responsible for developing and updating websites from multiple systems. The Web Developer, Marketing assist in troubleshooting and resolving issues reported by our users and/or our internal teams, identifying performance improvements, and building internal tools vital to the operation of our Marketing, Product, Engineering Support, and Sales departments.

Responsibilities:

  1. Design and build out landing pages for marketing promotions and campaigns.
    • Assess and determine the goal of each landing page.
    • Track sign ups, leads, and conversions of each promotion and campaigns.
    • Working with stakeholders to build out pages and forms.
  2.  Manage technical aspects of key marketing systems.
    • Upkeep the word press servers. 
    • Manage segment, google analytics, VWO and other marketing systems.
    • Set up Hubspot landing pages and campaigns.
  3.  Expand and enhance existing internal tools/applications.
    • Add features to management tools.
    • Manage Hubspot and Salesforce integrations.
    • Create custom WordPress plugins for our marketing needs. 
  4.  Manage agency and other outside consultants and vendors to efficiently scale our growth and internal execution.
    • Project Manage the free lance designers and developers used by the marketing team.
    • Coordinate with our hosting provider WP Engine. 
    • Serve as the point of contact with major vendors including Salesforce.

 

Education and/or Experience:                  

  • Bachelor's degree in Computer Science, Information Systems, or equivalent related years of experience.
  • Three or more (3+) years, frontend web development working in HTML/CSS and some JavaScript framework/library experience (Backbone.js, React, jQuery, etc...).
  • Clean, standards-compliant HTML, CSS and JavaScript code with cross-browser compatibility.

Skills and Knowledge:

  • Front end web development
  • Work collaboratively under tight deadlines, with a range of positions and levels of authority
  • Strong design / architectural instincts
  • Strong Interpersonal Skills - ability to work with people with a variety of skill sets

Computer/Software/Application Proficiency:                

  • HTML
  • CSS
  • JavaScript
  • Backbone.js
  • React
  • jQuery

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Manager, Enterprise Software

Manager, Enterprise Software

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  • Austin, TX
  • Full Time

Stamps Company Overview:

Stamps.com (NASDAQ: STMP) is the leading provider of postage online and shipping software solutions to customers including consumers, small businesses, e-commerce shippers, enterprises, and high volume shippers. Stamps.com offers solutions that help businesses run their shipping operations more smoothly and function more successfully under the brand names Stamps.com, Endicia®, ShipStation®, ShipEngine®, ShippingEasy®, ShipWorks®, GlobalPost and MetaPack™. Stamps.com’s family of brands provides seamless access to mailing and shipping services through integrations with more than 500 unique partner applications.

Company Perks:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

The primary purpose of the Manager, Enterprise Software position is to oversee and aid in setup, configuration, and maintenance of various applications used in support, sales, marketing, and product engineering. You will also participate in the development and certification of product functionality across multiple applications.

Primary Objectives:

  1. Coordinate Requirements from multiple teams to research and build solutions.
  2. Proactively identify and implement operational improvements, enhancements, and system customizations to address evolving business needs.
  3. Lead teams in architecting Zendesk, Salesforce, WordPress, etc. 
  4. Own and maintain servers deployed on WPEngine and AWS.

Essential Position Duties:

  1. Manage daily operations of the enterprise applications team.
    • Prioritize team’s workload appropriately.
    • Perform 1:1s, provide training and guidance as needed.
    • Allocate team resources as needed to support the business.
  2.  Develop, Implement and maintain Internal tools as requested by various departments.
    • Oversee applications used by sales & support (example Salesforce, Zendesk).
    • Research ways to increase efficiency with the tools we use.
    • Maintains main customer service applications used by multiple departments.
  3. Framework and Technical Process Management.
    • Develop a process for maintaining our main sales and support business applications.
    • Maintain and improve the framework for applications like Zendesk and Salesforce.
    • Develop new workflows for increased efficiency. 
  4. Development and Coding.
    • Development of Automation processes with customer facing team applications.
    • Implementing API Integrations to connect systems and data.
    • Develop and create customized reports and dashboards for users at all level of the organization.
    • Perform QA testing for iterative development cycles across various application projects.
    • Release & environment management.

 

Required Education and/or Experience:                  

  • Bachelor’s degree preferred or equivalent experience.
  • Seven or more (7+) years of experience in administration of Zendesk and/or Salesforce.
  • Three or more (3+) years of management experience.
  • Three or more (3+) years of experience with C#/.NET/PHP/JS or comparable stacks.
  • Certified Salesforce.com; either as Administrator or Developer.

Skills and Knowledge:

  • Data flow mapping within a complicated full-application production environment.
  • Broad knowledge of web application development.
  • Strong design/architectural instincts.
  • Management experience.
  • Ability to troubleshoot and problem solve. 
  • Strong communication skills.
  • Ability to speak to a technical level that’s suitable for the audience. 
  • Able to discuss and act responsibly upon Least Permissive security practices.
     

Computer/Software/Application Proficiency:              

  • Certified Salesforce.com; either as Administrator or Developer.
  • ZenDesk Suite Administration 
  • Tray.io programming
  • ShipStation
  • Jira
  • Github
  • REST and SOAP standards of API frameworks
  • Web development

 

Additional Management Responsibilities:

  • Performance Management: setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development
  • Employee Life Cycle Management: headcount forecasting, job descriptions, recruiting/hiring, termination 
  • Governance: ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)
  • Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people
  • Culture Ambassador: proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation,  relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Product Manager-Integrations

Product Manager-Integrations

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  • Austin, TX
  • Full Time

Stamps Company Overview:

Stamps.com (NASDAQ: STMP) is the leading provider of postage online and shipping software solutions to customers including consumers, small businesses, e-commerce shippers, enterprises, and high volume shippers. Stamps.com offers solutions that help businesses run their shipping operations more smoothly and function more successfully under the brand names Stamps.com, Endicia®, ShipStation®, ShipEngine®, ShippingEasy®, ShipWorks®, GlobalPost and MetaPack™. Stamps.com’s family of brands provides seamless access to mailing and shipping services through integrations with more than 500 unique partner applications.

The Product team is responsible for ensuring that the company’s products are as competitive and profitable as possible. The Product Manager plays a crucial role by launching new features and updates to the Integrations Platform that powers our portfolio of shipping and logistics applications (ShipStation, ShippingEasy, ShipWorks, ShipEngine). Having the most ecommerce partners with deep, feature-rich integrations to our Platform is the linchpin that allows us to support our growing global customer-base, wherever they sell and however they ship. 

Responsibilities:

·   Create detailed specification documents that describe improvements to current integrations or launching of new integrations, including API documentation references and UX flow diagrams..

·   Gather feedback from other departments to ensure that these specifications best meet the needs of the company.

·   Host ‘kick-off’ meetings to introduce these specifications to the technology teams that will be implementing them.

·   Routinely answer questions that arise during the course of development and testing.

·   Coordinate with the Product Marketing Manager and Marketing department to develop customer-facing educational content and messaging in support of new features.

·   Conduct internal training to inform all departments within the company of important new features.

·   Collect and review customer feedback and feature usage metrics to measure the success of recently-launched features, and determine what future improvements we should be making.

·   Meet monthly or quarterly with senior management and other product stakeholders to determine the rankings of potential major feature improvements to our Partner integrations.

·   Routinely ‘groom’ the backlog of both major and minor improvements to our Partner integrations to ensure that all future improvements are correctly ranked.

Required Education and/or Experience:                                                  

·   Bachelor's Degree preferred or equivalent experience.

·   Minimum of Three (3+) year of experience in a technical or support setting.

·   Prior experience in writing functional/product specifications is a plus.

  • Prior experience working with partners to integrate with their software is a plus.
  • Professional experience with eCommerce and shipping carriers is preferred.

Skills and Knowledge:

·   Excellent written and verbal communication skills.

·   Strong analytical, problem solving, organizational, and interpersonal skills with the ability to adapt to changes and new ideas.

·   Ability to diagram great User Experience design flows.

·   Passionate about building better products.

Computer/Software/Application Proficiency:                                     

·   Strong proficiency in Microsoft Office products including Excel ( Pivot Tables) and PowerPoint

Company Perks:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Extra Credit:

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Title Details
Product Lead-Integrations

Product Lead-Integrations

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  • Austin, TX
  • Full Time

Stamps Company Overview:

Stamps.com (NASDAQ: STMP) is the leading provider of postage online and shipping software solutions to customers including consumers, small businesses, e-commerce shippers, enterprises, and high volume shippers. Stamps.com offers solutions that help businesses run their shipping operations more smoothly and function more successfully under the brand names Stamps.com, Endicia®, ShipStation®, ShipEngine®, ShippingEasy®, ShipWorks®, GlobalPost and MetaPack™. Stamps.com’s family of brands provides seamless access to mailing and shipping services through integrations with more than 500 unique partner applications.

Team/Department Description:

The Product team is a business and technology organization responsible for driving the vision and direction of the company’s products and features.  We meet with upper management to shape the roadmap of planned future changes to our products, create clearly-defined requirements documents that describe what those changes are, and work closely with our technology teams to ensure those changes are implemented correctly.  The Product team interfaces with every department within the company, as well as with our customers.

Strategic Imperative:

The Product Lead is responsible for understanding the business needs and designing, building, and launching new features and updates to the Integrations Platform that powers our portfolio of shipping and logistics applications (ShipStation, ShippingEasy, ShipWorks, ShipEngine). Having the most ecommerce partners with deep, feature-rich integrations to our Platform is the linchpin that allows us to support our growing global customer-base, wherever they sell and however they ship. 

The Product Lead must engage with internal and external stakeholders (C-suite, senior management, partners, and customers) to recommend and design state of the art solutions in fulfillment capabilities. The Product Lead must create value propositions that justify investments in features and improvements and have the ability to articulate this value across each of the stakeholder groups. The role will partner closely with teams across the company to translate business strategy into effective features to achieve business objectives. 

Additionally, the Product Lead role has responsibility for providing mentorship and oversight of task-level responsibilities for Associate Product and Product Managers, and is expected to collaborate and communicate with the Director of Product Management on technical resourcing needs and strategy, and best practices for the overall Product Management org.

Responsibilities:

1. Translate vision and strategy into clear value propositions to create product requirements and specifications that can be communicated to operations, engineering, QA and other cross-functional teams.

·   Create product designs and specifications.

·   Manage gathering business and technical requirements from external and internal stakeholders including product managers, marketing, business development, QA, pricing, finance, customers and software related technical resources.

·   Advocate for the customer and improve the user experience in the definition of innovative solutions.

2. Work with operation teams, development teams, project managers, and QA engineers throughout the product development, testing, and implementation phases to ensure feature integrity.

·   Drive new feature development working side-by-side with product managers, engineers, and QA.

·   Manage the product development life cycle to support product releases on a regular basis.

·   Manage numerous projects from inception through launch.

3. Develop and maintain strong relationships with all development and business stakeholders in order to ensure effective and timely delivery of features.

4. Collaborate with stakeholders to create roadmap and schedule of features.

5. Own, manage and prioritize the backlog of features and bugs based on ROI and dependencies with other product managers, development teams and business stakeholders.

·   Contribute to the overall Product Vision and Roadmap.

  • Advocate for features that will help drive the business strategy and vision.

6. Monitor ongoing performance of features and act as point of contact for any questions, concerns, or suggestions.

7. Monitor the execution of all phases of the product lifecycle and collaborate with the Director of Product Management to make specific recommendations and improvements on the execution of each phase.

8. Mentor Associate Product Managers and Product Managers to provide guidance on prioritization, product strategy, and product visioning, as well as technical product execution strategies to improve overall product outcomes.

Required Education and/or Experience:                                              

·   Bachelor's degree from an accredited college/university or equivalent years’ experience.

·   Six or more (6+) years of relevant product management experience.

·   Two or more (2+) years of direct mentorship or people management experience.

·   Professional experience with eCommerce and shipping carriers is preferred. 

Skills and Knowledge:

·   Strong understanding of the leading solutions and providers of eCommerce

·   Proven track record of launching new features and functionality

  • Experience working with partners to integrate technology that provides incremental value to the end user

·   Able to communicate effectively, develop compelling recommendations, and inspire team members, cross-functional partners, and executives.

·   Ability to identify new opportunities within partnerships.

·   Strategic thinker with the ability to understand our market and products.

·   Passion for great user experiences

·   Demonstrated ability to work independently and collaboratively.

·   Exceptional analytical and fact-based problem solving skills.

·   Excellent presentation skills, including developing presentation content and public speaking.

·   Highly organized, with strong communication and relationship-building skills.

·   Superior multi-tasking and time management skills.

·   Self-starter and ready to work in an intense but fun environment with our existing team of marketing professionals.

Computer/Software/Application Proficiency:                                     

·   Strong proficiency in Microsoft Office products including Excel ( Pivot Tables) and PowerPoint

Company Perks:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Software Engineer, Integrations

Software Engineer, Integrations

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  • Austin, TX
  • Full Time

The Auctane Software Development team is empowered with enhancing, modifying, and maintaining features and functionality associated with the Auctane suite of software products.

The Integrations team is responsible for building and maintaining the highest quality integrations to the third-party APIs that help power the Auctane family of companies. It's the integrations team's responsibility to evaluate and standardize functionality across the industry.  This team is responsible for building shipping, eCommerce, inventory, insurance, and financial connections into our products.

The Software Engineer, Integrations helps us provide real-time solutions for our customers when they need it the most. This role will function as a core member of our software engineering organization working within a cross-functional team to enhance, modify, and add functionality to our software platform and will report to the Director of Engineering.

Responsibilities:

  • Be an active contributor during design and implementation phases of the Software Development Lifecycle (SDLC).
    • Apply software engineering best practices while modifying/enhancing our software platform.
    • Attend and contribute to design review meetings.
    • Offer input into the designs of product enhancements and third-party integrations and documenting designs.
    • Actively documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
    • Follow the principles outlined in the 12 Factor App.
  • Help to inform and design APIs to standardize functionality between eCommerce, shipping, inventory, insurance, and financial platforms.
    • Thoroughly analyze third party APIs and recognize core industry concepts and workflows.
    • Build forward-thinking and practical contracts.
    • Write clear documentation that explains the industry and technology.
  • Collaborate with other members of the software engineering team to develop shipping software products.
    • Work closely with other developers and product managers throughout the SDLC.
    • Being responsible for the design and implementation of new product features and enhancements with guidance and input from other team members.
    • Write tests to support any source code changes made by this individual, performing code reviews and related activities that contribute to the development and maintenance of the Auctane software.
  • Provide feedback to the team on product improvement ideas.
    • Organize and catalog common problems and pain points encountered by customers, as well as ideas regarding improvements to common processes and workflows of Auctane merchants. These artifacts will ultimately serve as a starting point for conversations with product management in terms of needs and prioritization.

Other duties as assigned.

Required Education and/or Experience:                  

  • Bachelor's degree in Computer Science, Information Systems, or equivalent years of relevant work experience.
  • Four to Six (4-6) years of experience in a software development role, preferably within the eCommerce or shipping software industries. 
  • Experience working with External APIs (REST, SOAP, GRPC), and an understanding of authentication patterns such as OAuth, HMAC, Basic, etc.
  • Experience in an Agile software development environment.
  • Experience with creating and maintaining automated unit tests and integration tests in a test-driven development environment.
  • Experience with source control systems and branching strategies.

Qualifications:

  • Exceptional communication skills
  • Detail-oriented with strong organization skills
  • Proven ability to prioritize work
  • Curious and driven with a problem-solving approach
  • Understanding of advanced object-oriented design, "Gang of Four" design patterns, and SOLID design principles
  • Understanding of UML diagrams (class diagrams, sequence diagrams, etc.) to communicate architecture and design concepts
  • Strong understanding of SQL, relational database systems, and ORM frameworks
  • Demonstrates strong communication and team skills
  • Familiarity with shipping and/or eCommerce software is a plus
  • Displays a high degree of professionalism and contributes to the credibility of the company
  • Can be productive and self-motivated in a fast-paced, highly collaborative environment
  • Uses time efficiently, possesses a solid work ethic and customer-focus
  • Acts with a sense of urgency, primarily where customer impact or delays to shipping exists
  • A high degree of intellectual curiosity and a thirst for knowledge. We're always looking for ways to improve our processes while continuing to produce high-quality solutions for our customers  

Computer/Software/Application Proficiency:              

  • C#, JavaScript, Typescript, and SQL
  • External APIs (REST, SOAP, GRPC
  • OAuth, HMAC, Basic

Company Perks:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

Stamps Company Overview:

Stamps.com (NASDAQ: STMP) is the leading provider of postage online and shipping software solutions to customers including consumers, small businesses, e-commerce shippers, enterprises, and high volume shippers. Stamps.com offers solutions that help businesses run their shipping operations more smoothly and function more successfully under the brand names Stamps.com, Endicia®, ShipStation®, ShipEngine®, ShippingEasy®, ShipWorks®, GlobalPost and MetaPack™. Stamps.com’s family of brands provides seamless access to mailing and shipping services through integrations with more than 500 unique partner applications.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
Software Engineer SX

Software Engineer SX

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  • Austin, TX
  • Full Time

The Auctane Software Development team is empowered with enhancing, modifying, and maintaining features and functionality associated with the Auctane suite of software products.

The Software Engineer helps us provide real-time solutions for our customers when they need it the most. This role will function as a core member of our software engineering organization working within a cross-functional team to enhance, modify, and add functionality to our software platform and will report to the Director of Engineering.

Responsibilities:

  • Be an active contributor during design and implementation phases of the Software Development Lifecycle (SDLC)
    • Apply software engineering best practices while modifying/enhancing our software platform.
    • Attend and contribute to design review meetings
    • Offering input into the designs of product enhancements and third party integrations and documenting designs
    • Actively documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Collaborate with other members of the software engineering team to develop shipping software products
    • Working closely with other developers and product managers throughout the SDLC
    • Being responsible for the design and implementation of new product features and enhancements with guidance and input from other team members
    • Writing tests to support any source code changes made by this individual, performing code reviews, and related activities that contribute to development and maintenance of the Auctane software.
  • Provide feedback to the team on product improvement ideas
    • Organize/catalog common problems and other pain points encountered by customers as well as ideas regarding improvements to common processes/workflows of Auctane users. These artifacts will ultimately serve as a starting point for conversations with product management in terms of needs and prioritization. 
  • Other duties as assigned 

Required Education and/or Experience:                  

  • Bachelor's degree in Computer Science, Information System, or equivalent years of relevant work experience
  • Four to Six (4-6) years of experience in software development role, preferably within the eCommerce or shipping software industries. 

Skills and Knowledge:

  • Exceptional communication skills
  • Detail oriented with strong organization skills
  • Proven ability to prioritize work
  • Curious and driven with a problem-solving approach
  • Experience in an Agile software development environment
  • Understanding of advanced object oriented design and SOLID design principles
  • Understanding of UML diagrams (class diagrams, sequence diagrams, etc.) to communicate architecture and design concepts
  • Experience with creating and maintaining automated unit tests and integration tests in a test-driven development environment
  • Experience with source control systems and branching strategies
  • Strong understanding of SQL, relational database systems, and ORM frameworks
  • Demonstrates strong communication and team skills
  • Familiarity with shipping and/or shipping software is a plus
  • Displays a high degree of professionalism and contributes to the credibility of the company
  • Can be productive and self-motivated in a fast paced, highly collaborative environment
  • Uses time efficiently, possesses a solid work ethic and customer-focus
  • Acts with a sense of urgency, especially where customer impact and/or delays to shipping exists
  • High degree of intellectual curiosity and a thirst for knowledge - we're always looking for ways to improve our processes while continuing to produce high quality solutions for our customers  

Computer/Software/Application Proficiency:

  • C#, .Net Core, Python, JavaScript, Typescript, SQL
  • AWS, Kafka, RabbitMQ, ElasticSearch, Docker, Kubernetes

 

Company Perks:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

Equal Opportunity Employer/Veterans/Disabled

 

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Software Engineer SE

Software Engineer SE

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  • Austin, TX
  • Full Time

Team/Department Description:

The ShippingEasy Engineering team is responsible for developing and maintaining the ShippingEasy Product.

Strategic Imperative:

ShippingEasy is the company’s second largest eCommerce brand and is focused on building an intuitive and accessible product for customers with a simple workflow. The Software Engineer is responsible for implementing new features to improve our merchants’ experience, and maintaining our systems to ensure a consistently excellent experience. 

Primary Objectives: 

  1. Develop high quality and maintainable software.
  2. Solve customer problems based on high level requirements provided by product management.
  3. Deliver iterative improvements weekly to ensure the product is constantly improving.

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Position Duties (typical monthly, weekly, daily tasks which support the primary objectives):

  • Write well tested code in both Rails and React.
  • Understand customer problems and ensure solutions meet those needs.
  • Review code of other team members to ensure consistent quality across the code base. 
  • Periodically solve bug reports coming through support to ensure our product is stable and usable.
  • Maintain our libraries and upgrade them periodically to ensure a stable and maintainable software base.
  • Deploy code weekly to production to keep up with business needs.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

Required Education and/or Experience:                  

  • Bachelor's degree in Computer Science or related field, or a certificate from a boot camp, or equivalent years’ experience.
  • Two or more (2+) years of Ruby on Rails or React development experience.

Preferred Education and/or Experience:

  • A Bachelor’s or Master’s degree in Computer Science or related field. 
  • There or more (3+)  years’ experience in both Ruby on Rails and React development.
  • Background or understanding of the Shipping Industry related to ecommerce.

Skills and Knowledge:

  • Able to implement a full model-view-controller feature in Rails.
  • Understands API design and can help build an interface from the front or back end perspective.
  • Able to write tests in Rspec or React Testing Library + Jest.
  • Analyze codebase to find root causes of errors and fix bugs as needed

Computer/Software/Application Proficiency:              

  • Ruby on Rails
  • React
  • Javascript
  • Postgresql
  • Basic Web Development Understanding

Travel Requirements:

  • None

Team Member Success Factors: – To succeed at the combined companies, each team member must demonstrate the following:

Communication - Speaks clearly and persuasively, Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Solution-Focused - Views a problem or challenge as an opportunity for learning; actively searches for solutions using all available resources

Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Cost Consciousness with Quality Focus - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources; Understands how to balance cost consciousness with quality focus; Ensures quality of service and product at all levels.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.  

Kaizen - Continually looks for ways to improve process, customer satisfaction, quality of product, personal achievement, team achievement, and company overall; Does not accept “status quo” as a default.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Senior Software Engineer SX

Senior Software Engineer SX

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  • Austin, TX
  • Full Time

The Auctane Software Development team is empowered with enhancing, modifying, and maintaining features and functionality associated with the Auctane suite of software products.

The Senior Software Engineer helps us provide real-time solutions for our customers when they need it the most. This role will function as a core member of our software engineering organization working within a cross-functional team to enhance, modify, and add functionality to our software platform and will report to the Director of Engineering.

Responsibilities:

  • Be an active contributor during design and implementation phases of the Software Development Lifecycle (SDLC)
    • Apply software engineering best practices while modifying/enhancing our software platform.
    • Attend and contribute to design review meetings
    • Offering input into the designs of product enhancements and third party integrations and documenting designs
    • Actively documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Collaborate with other members of the software engineering team to develop shipping software products
    • Working closely with other developers and product managers throughout the SDLC
    • Being responsible for the design and implementation of new product features and enhancements with guidance and input from other team members
    • Writing tests to support any source code changes made by this individual, performing code reviews, and related activities that contribute to development and maintenance of the Auctane software.
    • Constructively engage with team members and management through open and active communication channels when problem solving and developing solutions, recommending changes in policies, procedures, and tooling.
    • Produce specifications as needed to determine operational feasibility and convey ROI projections of proposed solutions 
  • Provide feedback to the team on product improvement ideas
    • Organize/catalog common problems and other pain points encountered by customers as well as ideas regarding improvements to common processes/workflows of Auctane users. These artifacts will ultimately serve as a starting point for conversations with product management in terms of needs and prioritization.
  • Mentor to other members of the team
    • Active learner to update/improve job knowledge and share learnings with other team members by studying new development tools, programming techniques, and computing paradigms and reading professional publications.
    • Supports and develops team members by providing advice, coaching and educational opportunities.
    • Leads by example through consistent actions and behaviors conducive to meeting business and organizational commitments/goals. 
  • Other duties as assigned

Required Education and/or Experience:                  

  • Bachelor's degree in Computer Science, Information System, or equivalent years of relevant work experience
  • At least seven (7) years of experience in software development role, preferably within the eCommerce or shipping software industries. 

Skills and Knowledge:

  • Thorough understanding of C#/.NET or comparable stacks
  • Experience in an Agile software development environment
  • Understanding of advanced object oriented design and SOLID design principles with strong design/architecture instincts
  • Experiencing with UML (class diagrams, sequence diagrams, etc.) and other modeling techniques to communicate architecture and design concepts
  • Strong understanding of SQL, relational database systems (SQL Server and PostgreSQL), and ORM frameworks
  • AWS (Lambda, SQS, RDS, EC2)
  • Messaging (SQS, MSMQ, RabbitMQ, etc.)
  • Experience building large, distributed systems
  • Exceptional communication skills
  • Detail oriented with strong organization skills
  • Proven experience in Domain Driven Design a plus
  • Curious and driven with a problem-solving approach
  • Demonstrates strong communication and team skills including the ability to work with people possessing a variety of skill sets
  • Familiarity with shipping and/or shipping software is a plus
  • Displays a high degree of professionalism and contributes to the credibility of the company
  • Can be productive and self-motivated in a fast paced, highly collaborative environment
  • Uses time efficiently, possesses a solid work ethic and customer-focus
  • Acts with a sense of urgency, especially where customer impact and/or delays to shipping exists
  • High degree of intellectual curiosity and a thirst for knowledge - we're always looking for ways to improve our processes while continuing to produce high quality solutions for our customers 

Computer/Software/Application Proficiency:

  • C#, .Net Core, Python, JavaScript, Typescript, SQL
  • AWS, Kafka, RabbitMQ, ElasticSearch, Docker, Kubernetes

Company Perks:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Senior Software Engineer - Node.js

Senior Software Engineer - Node.js

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  • Austin, TX
  • Full Time

About ShipEngine

At ShipEngine — and our sister company, ShipStation — we liberate entrepreneurs of all scales from inefficiencies and complexities in logistics, so they can focus more on what they love: designing their store experiences, building businesses, and engaging with their customers. We solve mind-boggling problems at scale but our passion is really for entrepreneurs and their customers. This has made us the market leader in the eCommerce shipping and logistics space with hundreds of millions of orders and shipments every month.

About This Position

This position is on our API Developer Experience (DX) team, which is responsible for building APIs, tooling, documentation, training materials, and reference code for our developer customers, as well as internal tools to ensure the quality and consistency of our APIs.

 

We’re looking for a senior engineer to help us build the future of ShipEngine. You’ll be working on our public API as well as building new greenfield projects — both internal and open source. We mostly work in Node.js and TypeScript, but you’ll also be writing and maintaining SDK libraries in multiple programming languages, like PHP, C#, Java, Ruby, Python, Swift, etc.

At ShipEngine, you will...

  • Become an expert on our APIs and design patterns
  • Work on open source projects in multiple programming languages
  • Build tools to help other developers
  • Write API documentation, tutorials, and guides
  • Create technical content (sample code, demos, reference implementations) to demonstrate usage and best practices
  • Help establish and ensure consistent, high-quality API design guidelines
  • Have the opportunity to write blog posts and present at meetups and conferences
  • Help organize and run community events, meetups, hackathons, and webinars

We’re looking for someone who...

  • Has strong API design and development skills
  • Is a technical expert who can make well-informed design decisions in-line with best practices
  • Can write code in a few different programming languages, and enjoys learning new languages
  • Empathizes with users of all experience levels
  • Enjoys teaching and enabling other developers to be successful
  • Is a skilled writer who can explain complex topics simply and clearly
  • Has their finger on the pulse of current development trends in multiple ecosystems
  • Excels at generating excitement and positivity about our product and features
  • Can work with a high degree of autonomy and limited supervision
  • Holds themselves to a high standard of quality and has meticulous attention to detail

Qualifications

  • Strong Node.js background and extremely familiar with the ecosystem, build tools, libraries, runtimes and frameworks (experience with TypeScript is a plus)
  • Significant experience in designing, building, and using APIs
  • Has contributed to open source projects and understands the open-source community
  • Familiar with multiple API protocols, such as REST, GraphQL, SOAP, gRPC, etc.
  • Proficient in domain modeling and domain-driven design
  • Able to write idiomatic and approachable code in a few programming languages (especially PHP, C#, Python, Ruby, and JavaScript)
  • Excellent written and verbal communication skills

Benefits

  • Competitive salary
  • Casual environment and flexible work schedule
  • 100% paid medical, dental, vision, disability, and life insurance
  • Employee Stock Purchase Plan
  • Vanguard 401k with matching
  • Flexible vacation and paid holidays
  • Stocked kitchen, beer Fridays, weekly catered lunches (+ healthy options!)
  • Sit/stand desk, and top-of-the-line workstation of your choosing
  • Work with the latest technologies
  • Contribute to open source
  • Speak at conferences and meetups

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Product Marketing Manager

Product Marketing Manager

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  • Austin, TX
  • Full Time

Across our family of products -- we liberate entrepreneurs of all sizes from inefficiencies and complexities in logistics, so they can focus more on what they love: designing their store experiences, building businesses, and engaging with their customers. We solve mind-boggling problems at scale but our passion is really for entrepreneurs and their customers. This has made us the market leader in the eCommerce shipping and logistics space with hundreds of millions of orders and shipments every month. 

We're looking for a talented marketer to work alongside a set of product managers to bring innovative features and enhancements to market. 

Responsibilities:

  • Develop a deep understanding of our products, customer base, and competitive landscape
  • Build messaging to help users and prospective customers understand the value of our products and services
  • Work with stakeholders to study, analyze, and predict market trends to help position products and services
  • Work closely with product managers and brand managers to develop and execute integrated marketing plans for feature launches
  • Work closely with the data team to define target audiences, adoption criteria, build weekly targets, dashboards, and provide updates to key stakeholders on a weekly basis
  • Participate in webinars, sales trainings, and other events as needed
  • Develop one-pagers, presentations, email templates, and call scripts to empower our marketing and sales teams to drive product adoption
  • Make sure all product marketing initiatives are accurately documented and shared with stakeholders.

Skills and Experience:

  • 3+ years of SaaS and/or API marketing experience with 1-2 years in a product marketing or management role
  • Have a passion for technology and find it easy to explain technical concepts to non-technical audiences
  • Experience building and executing go-to-market plans with successful outcomes
  • Demonstrated ability to turn complex information into easy to understand messaging
  • An ability to work across multiple teams who own multiple products, influencing and driving others to hit the desired goals
  • Experience in shipping and logistics preferred
  • A testing mindset - always learning, iterating, and improving
  • Exceptional written and oral communication skills
  • An ability to manage multiple projects at the same time
  • Experience with tools like Slack, Confluence, JIRA, Google Suite, Asana, etc.
  • Put the customer experience first
  • Ability to travel to St. Louis, MO for a few days every quarter

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Outbound Inside Sales Representative

Outbound Inside Sales Representative

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  • Austin, TX
  • Full Time

 

ShippingEasy moved from Sydney, Australia to Austin in late 2012 and quickly won over thousands and thousands of eCommerce merchants.

30K+ online sellers now use ShippingEasy and rave about both our product and service!

While it still feels like a start-up in terms of hardworking folks with a common mission, we thankfully are not struggling with processes and wondering about payroll these days! If you like the idea of joining a local tech start-up with a stand-out culture, endless friendships and a day to day job that you’ll seriously enjoy  – read on. 



 

The Day-to-Day

The first question we get is – “what will I be doing day today?” We think you’ll like the answer.

After a comprehensive training program run by sales leaders that care, you will share your knowledge of eCommerce, fulfillment and shipping, inventory and customer management with online sellers eager for your expertise. If you’re like most of our new team members, you’ll probably start with none of that knowledge. That’s okay by us (if you have it, consider it a bonus…not a requirement). Count on us to teach you. You’ll go from a novice in an industry that matters (eCommerce is currently 18% of retail sales and growing) to a genuine expert in this sales role. Oh, and you’ll have heaps of fun along the way with like-minded colleagues eager for your energy and perspective.

 

The Environment (Well, before we get in to work)

We’re not a boiler room or a call center with 60 people piled on top of each other competing for the same 6 jobs. We hire in small groups of 4-5 and then invest in training, knowledge building and integrating you into our kick-ass team. If you get the job, you’ll get a base salary on day 1 – PLUS commission. We get that you have rent to pay, groceries to buy and gas to get yourself here. Every offer we make is for keeps! Oh, and there is plenty of room for growth within our sales team with opportunities to join our Strategic Acquisition, Partner Channel and Platform Sales teams.

The Company

The next question we hear is “What is this company?”. That’s an easy one because we have lots of people helping us to tell that story – see below. From our perspective, it’s a company led by start-up people that like solving problems and building things. We’ve expanded our offering from just shipping to include Inventory and Customer Management, making us a full-fledged platform for eCommerce sellers! The leadership team is super transparent and engages every last employee in the strategy, objectives, targets – and results. You’ll learn as much about building a business as you will about sales and eCommerce. Every Friday you’ll join our 10 minutes stand up where you’ll learn what’s new, what’s working, what needs help and more. Then, on a monthly basis, you’ll participate in a Business Update where you’ll get to see the numbers and progress at work. You’ll genuinely feel part of this company! We don’t believe in cogs.

 

The Person: What are we looking for?

We are looking for a go-getter. A communicator. An advocate. A quick study. If you enjoy working alongside driven, hard-working, accountable people with a desire to WIN – this just might be the place for you. We are constantly learning new sales techniques and methods, and even have a sales university book club where you can learn and exchange ideas with others. You can expect to work hard, learn a business from the ground up and have fun while doing it. Our Sales team has tremendous influence – it drives the revenue for the company.  Expect to get a little bit spoiled. You’ll work in an open plan office with a great vibe, endless natural light, and a constructive, cohesive team. It’s a happy place!

 

Interested? Don’t miss the 3 questions at the end!

In addition to sending your resume, there are 3 questions at the end of this posting–those are a must. Incomplete applications will not be considered—sorry, we want people who are willing to invest a bit in getting noticed.

 

Job Responsibilities
  • Reach out to online sellers (primarily warehouses and fulfillment centers) to learn about their current shipping.
  • Prospect using phone, email, video, social and other modern means of reaching potential buyers
  • Consult with these sellers and evaluate their needs
  • Share the portfolio approach (ShipWorks, ShipStation, ShippingEasy, and ShipEngine) in a compelling way through phone, email, live demo presentations
  • Work closely with our Customer Success team to deliver a successful onboarding for the customer
  • Always be learning new sales techniques and product features
  • Have a positive, fun, energetic attitude daily

 

Qualifications
  • Sales experience preferred but not required
  • Outgoing and ambitious personality
  • Ability to learn quickly
  • Great work ethic
  • Strong verbal communication
  • Organized, independent, resourceful and diligent
  • Open and receptive to coachable and feedback
  • Willing and able to implement coaching and feedback- Be a student, Become an expert!

 

Perks:
  • The opportunity to help build a company from the ground up
  • Comprehensive health care plan
  • Weekly happy hour
  • Snacks, drinks and an all-round upbeat environment
  • 401k plan with a match
  • Employee Stock Purchase Program
  • Building with free covered parking, on-site gym, and food trucks
  • Open plan office where the leaders slow down to teach, mentor and make sure we build something special

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Inside Sales Representative

Inside Sales Representative

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  • Austin, TX
  • Full Time

As an Inside Sales Rep, you’ll help drive user adoption of SaaS services for e-commerce shipping processing and automation. ISRs will interact with merchants as they begin using ShipStation, and will work alongside our Account Managers to ensure great user experiences for new ShipStation users. They are responsible for clear communication to prospective ShipStation users, and will assist merchants throughout the trial process - showing ShipStation value and helping turning trial users into subscribers. ISRs will interact with Sales, Marketing and Support teams, and will be customer advocates in regards to future product enhancements.

Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the benefits of ShipStation. They will become product experts, and will be enthusiastic about interacting with entrepreneurs and their growing businesses on a daily basis. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

You must have:

Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.

A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.

An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.

Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you should have experience working with customers.

Strong interpersonal skills – ability to work with people with a variety of skill sets

Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

What you are looking for in your career

  • An office full of extremely talented, mission-driven people.
  • The chance to use your skills to help a huge range of customers and business compete in the new and growing e-commerce landscape
  • A company where you feel connected to and appreciated by your customers and coworkers for being great at your job
  • Catered lunch at least once a week in a cool office space, in a great location inside one of the best cities in the USA (Austin!)

We offer:

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Weekly catered lunch
  • Drinks and snacks + beer

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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User Success Specialist

User Success Specialist

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  • Austin, TX
  • Full Time

As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams.

You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

 

Responsibilities:

  • Resolve user issues efficiently and empathetically through inbound and outbound phone calls, using all resources available.
  • Email users through support tickets.
  • Escalate issues that need more extensive troubleshooting using a standard escalation process.
  • Communicate trending questions, issues, and product suggestions internally as needed to ensure a seamless user experience.

 

You must have:

  • 1 year of phone experience
  • Typing speed over 55 WPM
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.
  • Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
  • Strong interpersonal skills – ability to work with people with a variety of skill sets
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

Would be great to also have experience with:

  • B2B or SaaS support
  • Running your own e-commerce business
  • Anything else you’re awesome at! (we’d love to know)

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

 

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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SaaS Account Manager

SaaS Account Manager

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  • Austin, TX
  • Full Time

As an Account Manager, you’ll manage the on-boarding and ramp-up of clients buying SaaS services for e-commerce shipping processing and automation. Account Managers are the client’s first point of contact and are responsible for the training and activation of new accounts. They’re responsible for driving full product adoption (turning trial users into subscribers) and are customer advocates in regards to future product enhancements.

Successful candidates will be expert change managers, proactive trainers, and work tirelessly to ensure the satisfaction of the client. They’ll communicate regularly and proactively with internal stakeholders. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Product demonstrations (live and via webinar)
  • Monitoring account-level reports
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

You must have:

  • >1 year experience in a client-facing role
  • College degree or equivalent work experience
  • Strong understanding of e-commerce, shipping, and/or B2B SaaS products
  • Ability to think critically and identify a problem’s most fundamental elements
  • Proactive, well-organized, and strong attention to detail
  • Able to drive multiple accounts simultaneously, each at different stages
  • Comfortable with ambiguity and frequent change
  • Proficient in MS Office and a CRM
  • Entrepreneurial spirit and excited about being in a startup environment
  • Proven work ethic
  • Ability to travel 1-4 times per year
  • Experience running your own e-commerce business (a BIG plus)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Senior Software Engineer

Senior Software Engineer

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  • Austin, TX
  • Full Time

Here at ShipStation, we're passionate about helping online businesses become more productive. We save thousands of merchants hours every day by automating the fulfillment side of their business. We partner with top eCommerce and shipping companies to make a previously complicated and labor-intensive process simple and enjoyable.

We offer competitive compensation, big-company benefits (medical, dental, vision, & a 401(k) plan), all while maintaining the energy, agility, and fun of a start-up. We’re looking for "movers and shakers," people with personality, and those who can take a challenge and run with it.

Position: Senior Software Engineer
As a Senior Software Engineer, you will be responsible for building rich and interactive web applications that help our customers manage their eCommerce sales.

Responsibilities include:

  • Develop, evaluate, update, and maintain ShipStation’s applications
  • Own development projects and modules
  • Responsible for delivering projects end-to-end on production
  • Mentor other engineers on the team by giving technical guidance and code reviews.

Enjoy creative freedom in a start-up environment that embraces new technologies. If you are interested in building cutting-edge SaaS software that is loved by its customers (http://apps.shopify.com/shipstation), take a moment to apply!

You should have:

  • Broad knowledge in web-based application development
  • 7+ years, deep experience with C#/.NET/Node.js or comparable stacks
  • Strong design / architectural instincts
  • Unit/Integration testing experience & opinions
  • Javascript / framework experience (Backbone.js, React, jQuery, etc...)
  • Large system experience
  • Strong SQL / T-SQL skills
  • Strong Interpersonal Skills - ability to work with people with a variety of skill sets

Education

Bachelor’s degree in Computer Science, Information Systems, or relevant experience.

Would be great to also have experience with:

  • Node.js
  • AWS (EC2, SQS, ECS, Lambda)
  • Messaging (SQS, Kafka, RabbitMQ, MSMQ, etc...)
  • Lucene and/or Elasticsearch
  • Web standards & accessibility
  • Running your own e-commerce business

Benefits

  • 100% paid medical, dental, and life insurance
  • Employee Stock Purchase and matching 401k plan
  • Flexible vacation and paid holidays
  • Stocked kitchen, Beer Friday, and at least one catered lunch per week
  • Casual yet energized work environment
  • Flexible schedule

ShipStation is an Austin-based software company that is growing tremendously. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, Squarespace, and over 65 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

 

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Our Story

Nathan, President & CEO Nathan President & CEO
Tom, CTO Tom CTO
Bryan, COO Bryan COO
Andrea, VP of Marketing Andrea VP of Marketing
John, Chief Revenue Officer John Chief Revenue Officer
Paul, VP of Technology Paul VP of Technology
Todd, CPO Todd CPO
Green ShipStation logo

ShipStation is committed to making the lives of every online retailer easier. Our goal is to provide powerful ecommerce shipping tools as great as the products our users sell.

Awards ShipStation has won, including FexEx Compatible Diamond 2015, several medals and trophies

Co-founded in 2011 by Jason Hodges and Byron Wier, ShipStation has grown quickly but our mission hasn’t changed. We focus on the needs of online sellers and continue to build the best and most efficient shipping software available.

Our Product

ShipStation's web-based shipping solution enables online retailers to quickly and easily import, organize, process, and ship their orders. It integrates with over 100 shopping carts, marketplaces, package carriers, and fulfillment services. ShipStation eliminates the need for merchants to login to several different platforms to manage orders; everything they need is in one place. Our software empowers every ecommerce merchant to be exceptionally efficient -- wherever they sell and however they ship.

Our Locations

We’re proud to have Austin, Texas be our global headquarters. Austin isn’t only home to Willie Nelson, Texas BBQ, and the largest colony of bats in the world. It’s also one of the country’s largest tech hubs.

View of downtown Austin, Texas

For a city so steeped in rich history, London ranks among the most innovative and modern cultural hubs on earth. Between preserved medieval architecture and trendsetting fashions, ShipStation is proud to have our European headquarters located in the world’s financial centre.

View of Big Ben and Parliament in London, England

Sydney has more to offer than its stunning waterfront Opera House. Australia’s largest and most populous city is also home to ShipStation’s Australian office. Sydney’s central business district is also the financial hub of the Asia-Pacific region.

Panoramic view of the opera house and bridge in Sydney, Australia

Toronto is experiencing rapid growth of tech companies similar to Austin. With such a massive tech boom, ShipStation feels right at home in Canada’s largest city. With a presence taller than the CN Tower, ShipStation Canada has nowhere to go but up.

Downtown view of Toronto, Canada

Benefits & Perks

401(k) with Employer Matching

Employee Stock Purchase Plan

Charitable Donation Matching

Unlimited PTO & Education Reimbursement

Health, Vision, & Dental Benefits

Pet Insurance